Delivery

Last updated: October 22, 2026

Clear Delivery Information. No Unrealistic Promises.

At Voise, we believe you deserve to know what happens after you place your order.

We aim to make international delivery straightforward, with clear shipping information, order tracking, and support whenever you need it.

We would rather give you a realistic delivery estimate than promise an arrival date we cannot guarantee.

Where We Deliver

Voise provides international shipping to selected destinations, including:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • Germany

  • France

  • Italy

  • Portugal

  • Spain

  • Netherlands

  • Türkiye

  • Israel

Additional countries may be available depending on our shipping coverage.

Your delivery options and any available delivery estimates will be displayed at checkout.

How Long Does Delivery Take?

Every order goes through a few stages before reaching your door.

Delivery stage What to expect
Order confirmation Immediately after successful checkout
Order processing Typically within 1 business day
Dispatch Shipping confirmation once your order ships
International transit Varies by destination and carrier
Final delivery Estimated timeframe shown at checkout where available

Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates unless explicitly stated otherwise.

We do not publish unverified country-specific delivery statistics. Actual transit times depend on the destination, shipping carrier, customs procedures, and local delivery network.

Why Delivery Times Can Vary

Voise works with fulfilment and international logistics partners to deliver products to customers in different countries.

Once your order is processed, it is prepared for shipment and handed over to the relevant shipping carrier.

Your package may pass through international transit hubs, customs clearance, and local delivery networks before reaching your address.

Delivery times may be affected by customs inspections, public holidays, weather conditions, or unexpected carrier delays.

We make reasonable efforts to process orders promptly and keep customers informed.

Free International Shipping

Free standard shipping is currently available to eligible destinations. No minimum order value is required.

Any additional charges for alternative shipping options, if applicable, will be displayed before you complete your purchase.

Depending on your destination, customs duties or import taxes may apply. Where such charges are collected at checkout, they will be clearly displayed before payment.

Track Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where supported.

You can use the tracking link to follow your parcel as it travels to your destination.

Tracking updates may occasionally take time to appear, especially when shipments transfer between international and local carriers.

If you need assistance locating your order, contact us at hello@voise.store.

What We Do When Delivery Is Late

If your order has not arrived within the estimated delivery period, please contact us.

We will review your shipment details, check available tracking information, and investigate with the relevant carrier where appropriate.

If your package is confirmed lost or delivery does not take place within a legally required timeframe, we will provide the appropriate remedy, including replacement or refund where required by applicable law.

We do not consider an order successfully completed simply because it has been dispatched. Your delivery concerns deserve attention until they are appropriately resolved.

Nothing in this policy limits your statutory consumer rights.

Need Your Order by a Specific Date?

If you need your Voise device before a holiday, trip, or special occasion, we recommend ordering well in advance.

International delivery estimates can change, so please do not rely on an estimated arrival date as a guaranteed deadline.

If timing is particularly important, contact our support team before ordering.

We would rather help you make an informed decision than give you an unrealistic promise.

Questions About Your Delivery?

Our customer support team is available to assist with shipping enquiries, tracking concerns, and delivery issues.

Company: AIAE COOPERATION LLC

Trading as: Voise

Business address: 80 Khudaybergenova St., Pervomayskiy District, Bishkek, Kyrgyz Republic

Email: hello@voise.store

Website: https://voise.store

For additional information, please review our Shipping Policy and Return & Refund Policy.