Frequently Asked Questions (FAQ)

Welcome to the Voise FAQ page!

We're here to make your shopping experience as simple and stress-free as possible. Whether you're curious about our IPL hair removal device, shipping, payments, or returns, you'll find answers to the most common questions below.

Can't find what you're looking for? Contact our team or email us at hello@voise.store. We're happy to help!

Orders & Shipping

How long will it take to receive my order?

We aim to process orders within 1 business day, excluding weekends and public holidays.

Delivery times depend on your location, shipping carrier, customs procedures, and local delivery conditions.

Available delivery estimates are shown during checkout where supported.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.

For more information, please see our Shipping Policy.

Do you offer free shipping?

Yes! Free standard shipping is currently available to eligible international destinations, with no minimum order value required.

Any applicable additional shipping charges will be displayed at checkout before you complete your purchase.

Which countries do you ship to?

We ship to multiple international destinations, including:

United States
United Kingdom
Canada
Australia
Germany
France
Italy
Portugal
Spain
Netherlands
Türkiye
Israel

Additional countries may also be supported.

Shipping availability is confirmed at checkout based on your delivery address.

How can I track my order?

Once your order ships, we'll send you a shipping confirmation email containing your tracking information, where supported.

Simply follow the tracking link to check your shipment's progress.

Please note that tracking updates may take some time to appear after dispatch.

If you need assistance, email hello@voise.store with your order number.

What if my order is delayed or lost?

If your order hasn't arrived within the estimated delivery period, please contact us.

Our team will review your tracking information and investigate with the shipping carrier where appropriate.

If your package is confirmed lost or cannot be delivered within the timeframe required by applicable law, we'll provide an appropriate resolution, including a replacement or refund where required.

Payments & Orders

What payment methods do you accept?

Available payment methods depend on your country and the options enabled at checkout.

Depending on availability, these may include:

Shop Pay
Visa
Mastercard
American Express
Apple Pay
Google Pay
Amazon Pay
PayPal

All available payment options will be displayed during checkout.

For additional information, please review our Terms of Service.

Can I pay in my local currency?

Yes! Voise serves customers in multiple international markets.

Prices may be displayed in your local currency based on your selected country or region.

The final payment currency and total order amount will be shown at checkout before you confirm your purchase.

Your bank or payment provider may apply additional currency conversion or international transaction fees.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible at hello@voise.store.

We may be able to accommodate changes before your order has been dispatched.

Once an order has shipped, changes may no longer be possible. However, you may still be eligible for a return under our Return & Refund Policy or applicable consumer protection laws.

Returns, Refunds & Guarantee

What is your return policy?

We offer a 30-day standard return window for eligible products, starting from the date you receive your order.

Products returned under our standard change-of-mind policy should meet the applicable return conditions.

For complete details, please review our Return & Refund Policy.

How long do I have to request a return?

You can request a standard return within 30 calendar days after receiving your order, subject to the return conditions. Email hello@voise.store with your order number to begin. Statutory consumer rights remain unaffected.

How do I return or exchange a product?

It's simple!

Email hello@voise.store.
Include your order number and the product you'd like to return.
Tell us whether you're requesting a refund, exchange, or replacement.
Our support team will review your request and send the applicable return instructions.

Please don't send products back without first contacting our team.

When will I receive my refund?

Once your eligible return has been received and inspected, we'll notify you about your refund.

For approved standard voluntary returns, we aim to issue refunds within 7 business days after completing the inspection.

Refunds are generally returned to the original payment method.

Your bank or payment provider may require additional time to process the transaction.

Where applicable law requires a different refund deadline, that deadline will apply.

Do I have to pay for return shipping?

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated in an applicable guarantee or required by law.

If your product arrives damaged, defective, or incorrect, we'll provide an appropriate solution and cover reasonable return shipping costs where required by law.

What if I receive a defective or damaged product?

We're sorry if something isn't right with your order.

Please contact hello@voise.store as soon as reasonably possible and include:

Your order number.
A short description of the issue.
Photos or a short video showing the problem, where practical.

Our team will review your request and help arrange an appropriate repair, replacement, or refund.

Your statutory rights regarding defective or incorrectly supplied products are not limited to a 72-hour reporting period.

About the Voise IPL Device

What is Voise IPL Hair Removal?

Voise is an at-home hair removal device that uses Intense Pulsed Light (IPL) technology.

IPL sends controlled pulses of light toward pigment in the hair, helping reduce hair regrowth over repeated treatments.

It's designed to offer a convenient alternative to frequent shaving and salon appointments.

Individual results may vary depending on skin tone, hair colour, treatment consistency, and other factors.

Is IPL the same as laser hair removal?

Not exactly!

Both technologies use light energy to target hair pigment, but they work differently.

Traditional laser treatments use a more concentrated wavelength of light, while IPL uses a broader spectrum of light.

Voise uses IPL technology rather than a medical laser.

How long does it take to see results?

Results vary from person to person.

IPL works gradually, and repeated treatments are generally needed to achieve noticeable hair reduction.

Your individual results depend on factors such as hair colour, skin tone, the treatment schedule, and how consistently you use the device.

For best results, follow the treatment schedule and safety instructions provided with your Voise device.

Is Voise suitable for every skin tone and hair colour?

IPL is not equally effective or suitable for every combination of skin tone and hair colour.

Because IPL works by targeting pigment in the hair, results and suitability can vary.

Before purchasing or using the device, please review the Skin Tone & Hair Colour compatibility information on the product page and follow the supplied instructions.

Do not use the device on skin or hair combinations identified as unsuitable.

Does IPL hair removal hurt?

Individual experiences vary.

Some users may experience a warm sensation or mild snapping feeling during treatment.

The sensation can depend on the treatment area, skin sensitivity, and intensity setting.

Always follow the manufacturer's instructions, begin with an appropriate setting, and stop treatment if you experience significant pain or an unexpected skin reaction.

Can I use Voise on different areas of my body?

The Voise IPL device is intended for hair removal on compatible treatment areas, subject to the product's instructions and safety warnings.

Never use the device on your eyes.

Review the manufacturer's guidance before treating any area, particularly sensitive skin.

How often should I use my Voise IPL device?

The recommended treatment frequency depends on the device instructions and treatment stage.

For the best experience, follow the schedule provided with your Voise device.

Using the device more frequently than recommended does not necessarily improve results and may increase the risk of skin irritation.

Can I stop shaving completely after using IPL?

IPL can help reduce hair regrowth over time, but results are individual.

Some users may experience a noticeable reduction in hair growth, while others may require ongoing maintenance sessions.

Permanent removal of every hair cannot be guaranteed.

Customer Support & Company Information

Do you have a physical store?

No. Voise is an online retailer.

Our products are available through our official website at https://voise.store.

We serve customers in supported international markets through our online store and fulfilment partners.

Can I place a bulk or business order?

If you're interested in purchasing multiple Voise devices for business purposes, please contact us at hello@voise.store.

Our team can review your enquiry and advise whether bulk purchasing options are available.

How can I contact customer support?

We're here to help!

You can reach us through:

Email: hello@voise.store

Contact Form: Contact Us

Please include your order number if your enquiry relates to an existing purchase.

Who operates Voise?

Voise is operated by AIAE COOPERATION LLC, a limited liability company registered in Wyoming, United States.

Company: AIAE COOPERATION LLC

Brand: Voise

Registration Number: 2026-002069361

Business Address: 80 Khudaybergenova St., Pervomayskiy District, Bishkek, Kyrgyz Republic